Perplexity AI Shows Something Went Wrong | Fix

Perplexity AI shows something went wrong? This guide breaks down causes, solutions, and user tips to help you fix it quickly and keep using the tool smoothly.

What Is the Perplexity AI Shows Something Went Wrong Issue?

If you’re using Perplexity AI and suddenly come across the message “Perplexity AI Shows Something Went Wrong,” it can feel both vague and frustrating. The error itself doesn’t explain what went wrong, which leaves many users wondering whether the issue is on their side or if the platform is experiencing technical trouble. For anyone relying on the tool for quick answers, research, or productivity, that lack of clarity can be particularly disruptive.

The truth is, there isn’t a single cause behind this message. In most cases, when “Perplexity AI Shows Something Went Wrong” appears, it’s tied to something minor—such as a temporary internet hiccup, a stalled browser session, or a simple caching conflict. A quick refresh or reopening the app is often enough to get things back on track.

That said, the error isn’t always so harmless. Sometimes it points to corrupted cache files, blocked scripts in your browser, or even temporary server-side problems. It may show up during sign-in, while generating responses, or immediately after opening the platform. These scenarios can understandably raise concern, but the majority of users find that switching browsers, clearing cookies, or trying a different device often resolves the issue.

If you notice “Perplexity AI Shows Something Went Wrong” appearing repeatedly, it’s worth taking a few extra steps: clear your cache, ensure your internet connection is stable, disable any aggressive ad blockers, and, if necessary, check Perplexity’s official status page or support channels for updates.

In most situations, the problem is short-lived. A simple refresh will often fix it, allowing you to continue using the tool without interruption. But if the error persists, a deeper check into browser settings or reaching out to support may be the most reliable way to get things running smoothly again.

Let’s look at why this error is important to understand:

• 🔄 It disrupts the AI experience: You can’t get answers if the tool can’t even load a prompt.
• 🚫 It can happen unpredictably: Users often see the error without doing anything differently.
• 🔍 It provides no context: The message doesn’t explain whether the issue is yours or the server’s.
• 💻 It impacts productivity: Especially annoying when using Perplexity for work or research.
• 🌐 It can be caused by multiple systems: Browser, device, server, or even a poor internet connection.

Now let’s explore what causes this issue and how to fix it effectively.

📚 Table of Contents

• 🔍 Most Common Causes of Perplexity AI Shows Something Went Wrong
• 🛠️ How to Fix Perplexity AI Shows Something Went Wrong
• 🧪 Perplexity AI Shows Something Went Wrong – Advanced Troubleshooting Tips
• 💬 Perplexity AI Shows Something Went Wrong – User Experiences
• ❓ FAQ – Perplexity AI Shows Something Went Wrong
• 📚 Related Guides

🔍 Most Common Causes of Perplexity AI Shows Something Went Wrong

Before diving into fixes, it’s helpful to know what might be triggering the error.

🛠️ How to Fix Perplexity AI Shows Something Went Wrong

If Perplexity AI shows something went wrong, don’t worry—this is usually easy to fix. Here are clear steps you can take, even if you’re not tech-savvy.

1. 🔄 Reload the Page or Restart the App

🧠 Why it works:
Temporary browser or app glitches often resolve with a clean session refresh.

📌 How to do it:
• Click refresh on your browser
• On mobile, fully close and reopen the app
• Log back in if prompted

2. 🧹 Clear Your Cache and Cookies

🧠 Why it works:
Old or corrupted data in your browser can block scripts from working correctly.

📌 How to do it:
• Go to browser settings
• Find “Clear browsing data”
• Select cache and cookies
• Restart the browser

3. 🔍 Try a Different Browser or Device

🧠 Why it works:
Some browsers or devices may handle scripts or APIs differently.

📌 How to do it:
• Use Chrome, Firefox, or Edge
• Try from another computer or phone
• Check if the issue repeats

4. 🌍 Check Your Internet Connection

🧠 Why it works:
A dropped or weak signal interrupts communication with Perplexity AI servers.

📌 How to do it:
• Run a speed test online
• Switch to a different Wi-Fi or data network
• Avoid downloads or video streaming while using Perplexity

5. 🛠️ Log Out and Log Back In

🧠 Why it works:
A broken session token may be the root cause of the vague error.

📌 How to do it:
• Click on your profile or account section
• Log out from the platform
• Refresh and log in again

6. 🧩 Disable Extensions Temporarily

🧠 Why it works:
Extensions like script blockers may interfere with content loading.

📌 How to do it:
• Go to browser’s extensions settings
• Turn off all add-ons
• Reload Perplexity AI
• Turn extensions back on one at a time

7. 🔐 Update Your App or Browser

🧠 Why it works:
Older software may have incompatibilities with new platform updates.

📌 How to do it:
• Check app store or browser settings
• Download the latest update
• Relaunch the tool after updating

8. 🕒 Sync Your System Date and Time

🧠 Why it works:
Authentication and SSL rely on accurate time settings.

📌 How to do it:
• Go to system settings
• Enable automatic time sync
• Restart the device

9. 📱 Reinstall the App (Mobile Only)

🧠 Why it works:
Corrupted installations can cause persistent app errors.

📌 How to do it:
• Delete the Perplexity AI app
• Reboot your phone
• Reinstall from the official store

10. 🧭 Change DNS Settings

🧠 Why it works:
Slow or misconfigured DNS servers may delay or block content.

📌 How to do it:
• Open network settings
• Use 1.1.1.1 or 8.8.8.8 as DNS
• Save and restart your connection

🧪 Perplexity AI Shows Something Went Wrong – Advanced Troubleshooting Tips

If none of the basic solutions helped, these advanced steps may help eliminate the something went wrong message:

1. 🔧 Check Console Logs with DevTools

🧠 Why it works:
You can detect API failures or blocked resources directly in your browser.

📌 How to do it:
• Press F12 and open “Console”
• Reload Perplexity AI
• Look for red error messages
• Investigate any blocked scripts or failed API calls

2. 🔄 Review API Response Headers

🧠 Why it works:
You’ll know whether the issue is from the server or your client.

📌 How to do it:
• Open DevTools → Network tab
• Reload the page
• Click on a request and view status codes
• 5xx means server error; 4xx means user-side issue

3. 🧾 Inspect App Error Logs

🧠 Why it works:
App logs give clues about recurring internal problems.

📌 How to do it:
• On Android: Settings → Apps → Perplexity AI → App info
• On iOS: Use system analytics logs
• Look for “crash” or “error” tags

4. 🔒 Temporarily Disable Firewalls

🧠 Why it works:
Security tools may block background API calls.

📌 How to do it:
• Turn off firewall/security app briefly
• Test if Perplexity loads
• Turn it back on after testing

💬 Perplexity AI Shows Something Went Wrong – User Experiences

I was getting the something went wrong message every time I tried a query. Disabling a script blocker fixed it instantly.
— Helena, Freelance Writer

Perplexity wouldn’t load on my work Wi-Fi. Switched to mobile data and it started working right away. Must’ve been a network issue.
— Omar, Data Analyst

I reinstalled the app after trying a few things. Turns out it was just an outdated version causing all the trouble.
— Sofia, Graduate Student

❓ FAQ – Perplexity AI Shows Something Went Wrong

🛠️ Why does Perplexity AI keep saying something went wrong?
• It usually means there’s a connection or script error, often caused by cache, network, or server issues.

🔍 Can this be a server-side problem?
• Yes, if it happens across devices and networks, the issue might be on Perplexity’s servers.

📱 Does this happen on mobile apps too?
• It can happen on mobile, especially if the app is outdated or has corrupted data.

🔐 Do ad blockers cause this?
• Yes, many users have resolved it by disabling ad blockers or script-blocking extensions.

🌐 Is DNS related to the error?
• Occasionally, unstable or slow DNS servers may trigger loading failures.

🧹 Will clearing cache always fix it?
• Not always, but it’s a common fix that solves many browser-related issues.

🔧 What if reinstalling doesn’t help?
• Try checking developer tools or switch to another network/device for further isolation.

🕒 How does system time affect the tool?
• SSL and authentication checks rely on correct time settings—outdated system clocks can cause failures.

🗣️ What Do You Think?

If Perplexity AI shows something went wrong on your end, you’re not alone. Feel free to share what worked for you or ask a question below—someone else might be facing the same thing.

📚 Related Guides

• Perplexity AI Showing 403 Error
• Perplexity AI Showing 429 Error
• Perplexity AI Showing 500 Server Error
• Perplexity AI Not Responding to Prompts

📢 About the Author

At AIFixup, our team brings over 5 years of hands-on experience in conceptualizing, developing, and optimizing AI tools. Every piece of content you see on this platform is rooted in real-world expertise and a deep understanding of the AI landscape.

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