Is Copilot Android not working on your phone or tablet? Discover how to fix app crashes, loading issues, and mobile login problems with step-by-step solutions.
What Is the Copilot Android Not Working Issue?
If your Microsoft Copilot Android app is not working, you’re not alone. Many users report problems such as the app not opening, freezing on a blank screen, or crashing immediately after launch. These issues affect both standalone Microsoft Copilot apps and integrated Copilot features inside apps like Word, Excel, Teams, and Outlook.
You might be stuck on a loading screen, unable to sign in, or see the Copilot icon without any response when you tap it. For some, the app works once and then fails to load again. These symptoms often result from outdated app versions, cache conflicts, account sync issues, or limited device compatibility.
Here’s why resolving this issue matters:
- 📱 Interrupts Mobile Productivity: If Copilot won’t work on your phone, it limits your ability to work on the go.
- 🛠️ Blocks Access to AI Features: From summarizing content to rewriting emails, Copilot’s features are unavailable when the app doesn’t function.
- 🔐 May Indicate Login or Token Errors: Session mismatches or outdated credentials can prevent access.
- 🔄 Often Related to App Cache or Device Conflicts: Most problems are caused by local settings that are easy to fix.
- 🧩 Can Be Linked to Microsoft Account or License Settings: If your subscription or user profile is not properly synced, Copilot will not function on Android.
Let’s explore the common causes behind the Copilot Android not working problem—and how to fix it step by step.
📚 Table of Contents
• 🔍 Most Common Causes of Copilot Android Not Working
• 🛠️ How to Fix Copilot Android Not Working
• 🧪 Advanced Troubleshooting Tips
• 💬 User Experiences
• ❓ FAQ – Copilot Android Not Working
• 📚 Related Guides
🔍 Most Common Causes of Copilot Android Not Working
Here are the most common technical or configuration issues that lead to Microsoft Copilot failing to launch, respond, or stay active on Android devices.
| ⚠️ Problem Title | 💬 Explanation |
|---|---|
| ❌ Copilot App Crashing on Android | The app closes unexpectedly due to bugs, outdated files, or corrupt installs. |
| 🔄 Copilot Not Responding on Android | Tapping the Copilot icon yields no output or reaction. |
| 🛠️ Fix Copilot on Android Phone | Quick fixes are often related to updates, cache, or app permissions. |
| 📲 Microsoft Copilot Mobile Issues | Errors in the app’s mobile architecture may block features from loading. |
| 🔐 Sign-in or Token Expiry Problems | Expired login tokens stop the app from verifying your access. |
| 📁 Cache or Data Corruption | Stale app data can prevent the Copilot UI from rendering or responding. |
| 🌐 Internet or VPN Interference | Unstable network or VPNs can block cloud requests Copilot depends on. |
| 📦 App Compatibility With Android Version | Older Android versions may not support the latest Copilot features. |
| 🔧 Incorrect License Assignment | If Copilot is not enabled on your Microsoft account, it won’t work on mobile. |
| 🔄 Device-Specific Restrictions | Background data limits or permission denials stop Copilot from functioning. |
🛠️ How to Fix Copilot Android Not Working
Here are the most effective, easy-to-follow steps to fix Microsoft Copilot Android not working issues on any modern Android smartphone or tablet.
1. 🔁 Restart Your Phone and Reopen Copilot
🧠 Why it works:
Resets app memory, clears stalled sessions, and refreshes device state.
📌 How to do it:
• Hold your power button > Tap Restart
• After reboot, open Microsoft Copilot
• Try logging in again
2. 📲 Update the Copilot App
🧠 Why it works:
Outdated versions may have unresolved bugs that affect stability and performance.
📌 How to do it:
• Open Google Play Store
• Search for “Microsoft Copilot”
• Tap “Update” if available
3. 🧹 Clear App Cache and Data
🧠 Why it works:
Clears corrupted temporary files that often cause app freezes or blank screens.
📌 How to do it:
• Go to Settings > Apps > Copilot
• Tap “Storage” > Tap “Clear Cache”
• If needed, also tap “Clear Data” (you’ll need to log in again afterward)
4. 🔐 Sign Out and Sign Back Into Microsoft 365
🧠 Why it works:
Expired or broken tokens may cause Copilot to stop responding.
📌 How to do it:
• Open another Microsoft 365 app (like Outlook)
• Go to settings and sign out
• Restart the Copilot app and sign in again
5. 🌐 Disable VPN or Proxy Services
🧠 Why it works:
VPNs can block the secure network calls Copilot requires to function.
📌 How to do it:
• Go to Settings > Network & Internet > VPN
• Disable any active VPN
• Reopen Copilot
6. 🛠️ Fix Copilot on Android Phone via Reinstallation
🧠 Why it works:
Removes faulty files and gives you a clean app environment.
📌 How to do it:
• Long-press the Copilot icon > Uninstall
• Open Google Play Store
• Reinstall Microsoft Copilot and try again
7. 📁 Ensure Copilot Has Necessary Permissions
🧠 Why it works:
Android apps require explicit permissions for storage, network, and background activity.
📌 How to do it:
• Go to Settings > Apps > Copilot > Permissions
• Allow all recommended permissions
• Enable background data usage
8. 🔄 Use Copilot Through Microsoft Word or Teams Mobile
🧠 Why it works:
If the standalone app fails, integrated Copilot inside other Microsoft apps may still work.
📌 How to do it:
• Open Word, Excel, or Teams from your phone
• Check for the Copilot icon in the toolbar
• Use it directly from there
9. 📦 Check Microsoft Copilot License Assignment
🧠 Why it works:
Without the right license, Copilot won’t load—on desktop or mobile.
📌 How to do it:
• Ask your IT admin to go to Microsoft 365 Admin Center
• Open your user profile > Assigned Licenses
• Confirm “Copilot for Microsoft 365” is active
10. 🔧 Check for Android OS Updates
🧠 Why it works:
Older system builds may be incompatible with Copilot app components.
📌 How to do it:
• Go to Settings > System > System Update
• Download and install any pending updates
• Reboot your phone and try again
🧪 Advanced Troubleshooting Tips
If the basic fixes did not resolve the Microsoft Copilot Android not working problem, here are a few more in-depth steps you can try.
1. 🔐 Remove Microsoft Account and Add It Again
🧠 Why it works:
Refreshing the account session clears credential conflicts.
📌 How to do it:
• Go to Settings > Accounts > Microsoft
• Remove the account and reboot the phone
• Add it again and reopen Copilot
2. 🌐 Test Copilot in Chrome Mobile Browser
🧠 Why it works:
Verifies if the problem is app-specific or account/system-wide.
📌 How to do it:
• Open Chrome
• Go to copilot.microsoft.com
• Log in and test prompt generation
3. 🧠 Enable Background Data and App Activity
🧠 Why it works:
Prevents Android from suspending the app while in use.
📌 How to do it:
• Go to Settings > Apps > Copilot > Data Usage
• Enable “Unrestricted data usage” and “Allow background activity”
4. 🧪 Submit Feedback From Another Microsoft App
🧠 Why it works:
Alerts Microsoft of bugs specific to your mobile experience.
📌 How to do it:
• Open Outlook, Word, or Teams
• Tap the profile icon > Help & Feedback > Report a Problem
• Mention that Copilot won’t work on your device
💬 User Experiences
My Copilot app would crash every time I opened it. Clearing the cache and updating the app fixed it instantly.
— Renata, Marketing Consultant
I couldn’t get Copilot to respond until I updated Android OS. After that, the app ran perfectly.
— James, IT Support Specialist
The standalone app didn’t work, but Copilot inside Microsoft Word mobile saved the day.
— Sandeep, Legal Researcher
❓ FAQ – Copilot Android Not Working
📱 Why is Copilot not working on Android?
• It could be due to outdated apps, corrupted cache, login issues, or device compatibility problems.
🔧 What’s the easiest fix for Copilot crashing on Android?
• Try clearing the cache and updating the app from the Google Play Store.
🛠️ Does reinstalling Copilot help?
• Yes, it removes broken files and resets the app environment.
🔐 Can a VPN affect Copilot mobile access?
• Yes, VPNs can block critical network connections required by Microsoft Copilot.
🔄 What if Copilot works on desktop but not mobile?
• It may be a mobile-specific issue—try reinstalling the app or checking permissions.
📦 Is my Android version compatible?
• Copilot typically requires Android 10 or later for stable operation.
📁 Can I use Copilot in other apps?
• Yes—Word, Excel, and Teams mobile apps include integrated Copilot features.
🧩 How do I know if my Microsoft account supports Copilot?
• Check with your administrator to confirm you have an active Copilot license.
🗣️ What Do You Think?
Running into issues with Microsoft Copilot on Android can be frustrating, but most of the time, it’s fixable with just a few small adjustments. If you’re still having trouble, leave a comment and share your experience. Others may benefit from your solution—and if you’re stuck, help is just a message away.
📚 Related Guides
• Copilot iOS Not Working
• Copilot Broken After OS Update
• Copilot Not Working in Teams
• Copilot Shows Blank Screen
📢 About the Author
At AIFixup, our team brings over 5 years of hands-on experience in conceptualizing, developing, and optimizing AI tools. Every piece of content you see on this platform is rooted in real-world expertise and a deep understanding of the AI landscape.
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