Perplexity AI Shows Something Went Wrong | Fix

Perplexity AI shows something went wrong? This guide breaks down causes, solutions, and user tips to help you fix it quickly and keep using the tool smoothly.

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What Is the Perplexity AI Shows Something Went Wrong Issue?

If you’re using Perplexity AI and suddenly see a message that says “Something went wrong”, you’re probably wondering what just happened. It’s a vague error and doesn’t really give any hint about what the actual problem is. That can be frustrating—especially when you’re relying on the tool for quick information or research.

This issue can happen during sign-in, while generating responses, or sometimes even just after opening the app or website. In most cases, it’s caused by something minor like a momentary network glitch or a browser hiccup. But occasionally, it can also be tied to more persistent technical problems like corrupted cache files, blocked scripts, or server errors.

Let’s look at why this error is important to understand:

• 🔄 It disrupts the AI experience: You can’t get answers if the tool can’t even load a prompt.
• 🚫 It can happen unpredictably: Users often see the error without doing anything differently.
• 🔍 It provides no context: The message doesn’t explain whether the issue is yours or the server’s.
• 💻 It impacts productivity: Especially annoying when using Perplexity for work or research.
• 🌐 It can be caused by multiple systems: Browser, device, server, or even a poor internet connection.

Now let’s explore what causes this issue and how to fix it effectively.

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📚 Table of Contents

• 🔍 Most Common Causes of Perplexity AI Shows Something Went Wrong
• 🛠️ How to Fix Perplexity AI Shows Something Went Wrong
• 🧪 Advanced Troubleshooting Tips
• 💬 User Experiences
• ❓ FAQ – Perplexity AI Shows Something Went Wrong
• 📚 Related Guides

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🔍 Most Common Causes of Perplexity AI Shows Something Went Wrong

Before diving into fixes, it’s helpful to know what might be triggering the error.

⚠️ Problem Title	💬 Explanation
🌐 Weak or Interrupted Internet	Without a stable connection, Perplexity AI can’t retrieve or send responses.
🧹 Corrupted Cache or Cookies	Old or broken data can block scripts from executing properly.
🔐 Login Session Timeout	Being logged out silently can trigger the error during an action.
🔒 Script-Blocking Extensions	Tools like ad blockers may stop essential scripts from loading.
🔁 Too Many Requests	Sending multiple queries quickly may temporarily trigger rate limits.
📱 App Version Incompatibility	An outdated version of the mobile app may no longer be supported.
🛠️ Backend API Errors	The tool relies on live data. API failures on their servers cause generic errors.
🕒 Out-of-Sync System Clock	A wrong time setting can interfere with authentication and SSL handshake.
🧱 Device Security Settings	Firewalls or device restrictions may block parts of the site or app.
🧭 DNS or Network Route Errors	Your device may be trying to connect via unstable or blocked DNS routes.

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🛠️ How to Fix Perplexity AI Shows Something Went Wrong

If Perplexity AI shows something went wrong, don’t worry—this is usually easy to fix. Here are clear steps you can take, even if you’re not tech-savvy.

1. 🔄 Reload the Page or Restart the App

🧠 Why it works:
Temporary browser or app glitches often resolve with a clean session refresh.

📌 How to do it:
• Click refresh on your browser
• On mobile, fully close and reopen the app
• Log back in if prompted

2. 🧹 Clear Your Cache and Cookies

🧠 Why it works:
Old or corrupted data in your browser can block scripts from working correctly.

📌 How to do it:
• Go to browser settings
• Find “Clear browsing data”
• Select cache and cookies
• Restart the browser

3. 🔍 Try a Different Browser or Device

🧠 Why it works:
Some browsers or devices may handle scripts or APIs differently.

📌 How to do it:
• Use Chrome, Firefox, or Edge
• Try from another computer or phone
• Check if the issue repeats

4. 🌍 Check Your Internet Connection

🧠 Why it works:
A dropped or weak signal interrupts communication with Perplexity AI servers.

📌 How to do it:
• Run a speed test online
• Switch to a different Wi-Fi or data network
• Avoid downloads or video streaming while using Perplexity

5. 🛠️ Log Out and Log Back In

🧠 Why it works:
A broken session token may be the root cause of the vague error.

📌 How to do it:
• Click on your profile or account section
• Log out from the platform
• Refresh and log in again

6. 🧩 Disable Extensions Temporarily

🧠 Why it works:
Extensions like script blockers may interfere with content loading.

📌 How to do it:
• Go to browser’s extensions settings
• Turn off all add-ons
• Reload Perplexity AI
• Turn extensions back on one at a time

7. 🔐 Update Your App or Browser

🧠 Why it works:
Older software may have incompatibilities with new platform updates.

📌 How to do it:
• Check app store or browser settings
• Download the latest update
• Relaunch the tool after updating

8. 🕒 Sync Your System Date and Time

🧠 Why it works:
Authentication and SSL rely on accurate time settings.

📌 How to do it:
• Go to system settings
• Enable automatic time sync
• Restart the device

9. 📱 Reinstall the App (Mobile Only)

🧠 Why it works:
Corrupted installations can cause persistent app errors.

📌 How to do it:
• Delete the Perplexity AI app
• Reboot your phone
• Reinstall from the official store

10. 🧭 Change DNS Settings

🧠 Why it works:
Slow or misconfigured DNS servers may delay or block content.

📌 How to do it:
• Open network settings
• Use 1.1.1.1 or 8.8.8.8 as DNS
• Save and restart your connection

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🧪 Advanced Troubleshooting Tips

If none of the basic solutions helped, these advanced steps may help eliminate the something went wrong message:

1. 🔧 Check Console Logs with DevTools

🧠 Why it works:
You can detect API failures or blocked resources directly in your browser.

📌 How to do it:
• Press F12 and open “Console”
• Reload Perplexity AI
• Look for red error messages
• Investigate any blocked scripts or failed API calls

2. 🔄 Review API Response Headers

🧠 Why it works:
You’ll know whether the issue is from the server or your client.

📌 How to do it:
• Open DevTools → Network tab
• Reload the page
• Click on a request and view status codes
• 5xx means server error; 4xx means user-side issue

3. 🧾 Inspect App Error Logs

🧠 Why it works:
App logs give clues about recurring internal problems.

📌 How to do it:
• On Android: Settings → Apps → Perplexity AI → App info
• On iOS: Use system analytics logs
• Look for “crash” or “error” tags

4. 🔒 Temporarily Disable Firewalls

🧠 Why it works:
Security tools may block background API calls.

📌 How to do it:
• Turn off firewall/security app briefly
• Test if Perplexity loads
• Turn it back on after testing

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💬 User Experiences

I was getting the something went wrong message every time I tried a query. Disabling a script blocker fixed it instantly.
— Helena, Freelance Writer

Perplexity wouldn’t load on my work Wi-Fi. Switched to mobile data and it started working right away. Must’ve been a network issue.
— Omar, Data Analyst

I reinstalled the app after trying a few things. Turns out it was just an outdated version causing all the trouble.
— Sofia, Graduate Student

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❓ FAQ – Perplexity AI Shows Something Went Wrong

🛠️ Why does Perplexity AI keep saying something went wrong?
• It usually means there’s a connection or script error, often caused by cache, network, or server issues.

🔍 Can this be a server-side problem?
• Yes, if it happens across devices and networks, the issue might be on Perplexity’s servers.

📱 Does this happen on mobile apps too?
• It can happen on mobile, especially if the app is outdated or has corrupted data.

🔐 Do ad blockers cause this?
• Yes, many users have resolved it by disabling ad blockers or script-blocking extensions.

🌐 Is DNS related to the error?
• Occasionally, unstable or slow DNS servers may trigger loading failures.

🧹 Will clearing cache always fix it?
• Not always, but it’s a common fix that solves many browser-related issues.

🔧 What if reinstalling doesn’t help?
• Try checking developer tools or switch to another network/device for further isolation.

🕒 How does system time affect the tool?
• SSL and authentication checks rely on correct time settings—outdated system clocks can cause failures.

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🗣️ What Do You Think?

If Perplexity AI shows something went wrong on your end, you’re not alone. Feel free to share what worked for you or ask a question below—someone else might be facing the same thing.

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📚 Related Guides

• Perplexity AI Showing 403 Error
• Perplexity AI Showing 429 Error
• Perplexity AI Showing 500 Server Error
• Perplexity AI Not Responding to Prompts

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📢 About the Author

At AIFixup, our team brings over 5 years of hands-on experience in conceptualizing, developing, and optimizing AI tools. Every piece of content you see on this platform is rooted in real-world expertise and a deep understanding of the AI landscape.

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