Perplexity AI Stuck on Loading Screen | Fix

Perplexity AI stuck on loading screen? Discover clear causes, practical fixes, and real user solutions in this detailed troubleshooting guide.

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What Is the Perplexity AI Stuck on Loading Screen Issue?

Getting stuck on a loading screen is never a pleasant experience—especially when you’re trying to use something as dynamic as Perplexity AI. If you’ve ever opened the platform only to see an endless spinning circle or a frozen interface, you’re not alone. This issue can occur for various reasons, and it affects users across different browsers, devices, and operating systems.

The good news is that this is a fixable problem. Most of the time, it stems from simple connectivity issues, browser settings, or temporary server lags. In some cases, there might be more technical factors involved, but with a bit of guidance, even those can be handled without deep technical knowledge.

Here’s why it matters:

• ⚡ Interrupts your workflow: You can’t ask questions or get responses when stuck at the loading phase.
• 🕒 Wastes valuable time: Especially frustrating when you’re in a rush to find reliable answers.
• 🌐 Affects multi-device access: Some users face it only on mobile, others on desktop—creating inconsistency.
• 🔒 Blocks login or sign-up: Some users can’t even get past the authentication phase.
• ❌ May hint at deeper technical issues: Persistent errors might be related to caching, cookies, or API accessibility.

Let’s walk through what causes it and how to fix it step by step.

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📚 Table of Contents

• 🔍 Most Common Causes of Perplexity AI Stuck on Loading Screen
• 🛠️ How to Fix Perplexity AI Stuck on Loading Screen
• 🧪 Advanced Troubleshooting Tips
• 💬 User Experiences
• ❓ FAQ – Perplexity AI Stuck on Loading Screen
• 📚 Related Guides

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🔍 Most Common Causes of Perplexity AI Stuck on Loading Screen

Before diving into solutions, let’s look at what typically causes the problem.

⚠️ Problem Title	💬 Explanation
🌐 Unstable Internet Connection	Perplexity AI requires a stable internet connection to fetch responses properly.
🧹 Corrupted Browser Cache	Outdated or broken cache data may prevent the site from loading completely.
🍪 Blocked Cookies	If cookies are blocked, essential scripts might not function as expected.
🔒 VPN or Proxy Interference	Certain VPNs or proxies can delay or block the loading phase.
🛑 Browser Extensions Conflicts	Ad blockers or privacy tools may interfere with page scripts.
🧰 Outdated Browser Version	Running an old version of your browser can cause compatibility issues.
🕵️ Server-Side Downtime	Occasionally, the issue is on Perplexity’s end—servers may be under maintenance.
📱 Mobile App Glitches	Mobile users may experience this when the app needs an update or reinstall.
🧭 DNS Resolution Errors	Improper DNS settings can delay site loading or cause it to fail entirely.
🖥️ Operating System Compatibility Issues	Rarely, system-level blocks or firewalls can prevent proper access.

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🛠️ How to Fix Perplexity AI Stuck on Loading Screen

If you’re seeing the Perplexity AI stuck on loading screen message, don’t worry. Most users find relief by trying a few simple steps. Let’s walk through the most effective solutions one by one.

1. 🔄 Refresh the Page and Restart Your Browser

🧠 Why it works:
Temporary glitches or session issues often resolve with a fresh start.

📌 How to do it:
• Press Ctrl + R or Command + R to reload the page
• Close the browser completely
• Reopen and try accessing Perplexity AI again

2. 🧹 Clear Browser Cache and Cookies

🧠 Why it works:
Corrupted or outdated cache can interfere with proper page rendering.

📌 How to do it:
• Go to browser settings
• Navigate to “Privacy and Security”
• Select “Clear browsing data”
• Check boxes for Cache and Cookies, then confirm

3. 🌍 Try Incognito or Private Mode

🧠 Why it works:
Private mode disables most extensions and uses a clean session.

📌 How to do it:
• Open a new private/incognito window
• Visit the Perplexity AI site directly
• Test whether the loading screen issue persists

4. 📶 Check Internet Connection Stability

🧠 Why it works:
A slow or disrupted connection may prevent content from loading fully.

📌 How to do it:
• Run a speed test via an online tool
• Restart your router or switch networks
• Avoid heavy downloads while using Perplexity

5. 🧩 Disable Browser Extensions Temporarily

🧠 Why it works:
Some extensions may block essential scripts used by Perplexity AI.

📌 How to do it:
• Go to your extensions/settings page
• Disable all extensions
• Reload the Perplexity AI page to test
• Re-enable extensions one by one

6. 🔁 Update or Change Your Browser

🧠 Why it works:
Perplexity AI may not function properly on outdated browsers.

📌 How to do it:
• Check your browser version in settings
• Update it to the latest version
• Alternatively, try Chrome, Firefox, or Edge

7. 🧱 Disable VPN or Proxy

🧠 Why it works:
VPNs may block or delay requests, especially if routed through distant servers.

📌 How to do it:
• Disconnect VPN or proxy from system settings
• Refresh the page
• If needed, try a server from your actual country

8. 📱 Reinstall the Mobile App

🧠 Why it works:
Corrupted installations or updates can cause loading loops on mobile.

📌 How to do it:
• Delete the app from your device
• Clear residual cache if prompted
• Download and reinstall from official app store

9. 🔄 Sync System Time and Date

🧠 Why it works:
A mismatch in time settings can interfere with certificate-based loading.

📌 How to do it:
• Open Date & Time settings
• Turn on automatic syncing
• Restart your device

10. 🧰 Use a Different Device

🧠 Why it works:
This helps isolate whether the issue is device-specific.

📌 How to do it:
• Try accessing from a different phone, tablet, or PC
• Use a different network if possible
• Compare behavior on both devices

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🧪 Advanced Troubleshooting Tips

If none of the basic solutions worked, here are some advanced steps that can resolve persistent Perplexity AI stuck on loading screen issues:

1. 🌐 Change DNS Settings

🧠 Why it works:
Using public DNS like Google or Cloudflare can improve connection reliability.

📌 How to do it:
• Go to your device’s network settings
• Locate DNS configuration
• Replace with 8.8.8.8 and 8.8.4.4 (Google) or 1.1.1.1 (Cloudflare)
• Save and restart your browser

2. 🧭 Inspect Network Activity via DevTools

🧠 Why it works:
Identifies blocked requests or slow resources that cause loading delays.

📌 How to do it:
• Press F12 to open DevTools
• Go to the “Network” tab
• Reload the page and watch for failed or pending requests
• Check if any third-party script is failing

3. 🧾 Check for API Failures or 5xx Errors

🧠 Why it works:
Error codes help pinpoint whether the issue is server-side or client-side.

📌 How to do it:
• In DevTools, look at response headers in the “Network” tab
• Look for status codes like 500, 502, or 403
• If seen repeatedly, the issue is likely server-related

4. 🧪 Review App or System Log Files

🧠 Why it works:
Logs can show conflict patterns that cause the loading screen to persist.

📌 How to do it:
• On mobile: Go to app settings → About → Logs (if available)
• On desktop: Use event viewer (Windows) or Console (macOS)
• Look for recurring error messages around the time of the issue

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💬 User Experiences

I opened Perplexity AI at work but it just kept spinning. I tried incognito mode and it loaded instantly. Clearing the cache helped a lot.
— Priya, Software Developer

I use Perplexity for research, and it wouldn’t load on my phone. Reinstalling the app did the trick after trying a few other fixes.
— John, University Lecturer

I faced this on my laptop, probably because of my VPN. Once I turned it off, everything worked smoothly again.
— Mert, Digital Marketer

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❓ FAQ – Perplexity AI Stuck on Loading Screen

🛑 Why is Perplexity AI not loading on my browser?
• It could be due to cache issues, outdated software, or blocked cookies.

📱 Does this issue happen on mobile too?
• Yes, some users report the Perplexity AI app being stuck due to install errors or app version mismatches.

🕵️ How do I know if it’s a server issue?
• If the loading screen appears across devices and networks, it may be a server-side problem.

🌍 Will using a VPN cause loading problems?
• Certain VPNs can slow down or block script execution needed by Perplexity AI.

🔐 Can browser extensions cause this?
• Yes, especially privacy extensions and ad blockers that interrupt API calls.

🧭 What if I only see this on one device?
• That suggests a local issue like browser settings or network configuration on that device.

🌐 Should I change DNS settings?
• If your DNS is slow or unreliable, switching to Google DNS or Cloudflare can help resolve loading errors.

🧰 Does reinstalling the app help?
• For mobile users, yes—reinstalling often fixes corrupted installations or cache loops.

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🗣️ What Do You Think?

If you’ve faced the Perplexity AI stuck on loading screen problem, you’re definitely not the only one. Feel free to share your experience or ask for help in the comments below—we’re all here to support each other.

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📚 Related Guides

• Perplexity AI Shows Something Went Wrong
• Perplexity AI Page Keeps Refreshing
• Perplexity AI Apple Login Not Working
• Perplexity AI Showing 401 Error

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📢 About the Author

At AIFixup, our team brings over 5 years of hands-on experience in conceptualizing, developing, and optimizing AI tools. Every piece of content you see on this platform is rooted in real-world expertise and a deep understanding of the AI landscape.

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